Case Management Training May 2009

Case Management Training
Facilitated by Dr. Greta Galloway

Introduction and who should attend

Case management is the predominant model for the delivery of health and human services in Australia.  Case management is a framework from which client need is assessed holistically, and through which a tailor made program of work is developed, implemented and evaluated to meet these assessed needs in a comprehensive and efficient manner.

This training has been developed for both new and experienced health and social welfare personnel, including service managers.  Australian literature, policy and case examples are used in this training to provide the following:
• An overall framework through which to understand and articulate case management practice
• Clear tools and templates for conducting initial, holistic assessments of client need
• Clear tools and templates for developing case management plans
• Practices and processes for targeting and approaching a range of potential partners in the enterprise of service delivery (this includes public and private, charitable, familial and community partnerships)
• Roles and responsibilities of various stakeholders in the case management process with a particular focus on the roles and responsibilities of the case manager
• Issues and dilemmas that arise for clients, their families and other partners in the provision of service delivery through a case management model.

This training is indicated for all health and welfare personnel from new to experienced workers and from new employees to managers of services. Particularly this training is indicated for those working in the following service areas:
• Health – hospital and community health including sexual health
• Mental health
• Drug and alcohol
• Women’s services
• Men’s services
• Children and Family services
• Disability
• Employment and Rehabilitation
• Migrant and refugee services
• Income security (Centrelink)
• Counselling

About the Facilitator

Dr. Greta Galloway is an experienced social work practitioner and academic. Until recently Greta was a Senior Lecturer at James Cook University in Cairns, Queensland. Before this, Greta was a Lecturer in the School of Social Work at Natal University in South Africa. Greta has previously worked in the South Australian Education Department; with the Children’s Services Office in South Australia, in a children’s home and with a statutory organisation as a social worker in South Africa. Greta is now Director of Alan Webster Consultancies. Greta is an energetic facilitator, ensuring that workshops are practice based. Greta has experience working with both Indigenous and non-Indigenous Australians.

When is this training to occur?

Tuesday 12th May and Wednesday 13th May 2009. Each day’s training will commence at 9.00am and close at 5.00pm.

Where will this training be held?

Lifeline training room 188 Aumuller St Bungalow, Cairns.

What should I bring?

Participants should bring good will, good humour, an inquiring mind and a desire to link and learn with others engaged in case management processes and dilemmas. Morning and afternoon teas are supplied. Participants can either bring lunch or order and pay for their lunch at the beginning of each day. Please note that all workshop material is supplied.

How do I register for this workshop?

Contact  Alan Webster Consultancies for registration package

Cost

Cost has been kept to a minimum and is inclusive of GST. Cost is $330 per person for two days training. All payments to be made by cheque to Alan Webster Consultancies OR by EFT (contact us for details).  A tax invoice will be provided to you.

Attendance Certificates

Attendance certificates will be available to participants at the end of the two day training.