Alan Webster Consultancies


Schedule of Education and Training Events 2018

Counsellors, therapists, support workers and staff employed in education, health and human services, engage their work directly with people experiencing issues in their life with which they seek help.  This work demands that personnel have administrative and clinical skills of practice that they can use with people from diverse and mainstream cultures.  In Australia it is expected that human services staff engage people through a case managed, recovery focused, and trauma informed approach to practice.  Such service delivery demands  knowledge of, and competence in, appropriate helping/healing frameworks, skills and techniques through which to deliver direct services to clients.  Human services practice also demands that personnel have an ethical and values basis to their practice which helps them process and work through ethical dilemmas that arise in practice, in a professional and nuanced way.

In 2018 Alan Webster Consultancies has developed a training program for staff in human services organisations, focused on:

  • case management and recording practice;
  • trauma;
  • key therapeutic frameworks, skills, values and ethics for working with adults, adolescents and/or children;
  • Child and Family assessment and intervention: family therapy training.

Venues and dates for 2018 training events

Trauma Training: A multi-modal framework for counselling people suffering trauma

  • Tennant Creek: 07 & 08 June 2018
  • Logan: 23 & 24 October 2018

Recovery Oriented Case Management and Recording Practice training

  • Mareeba: 20 & 21 March 2018
  • Cairns: 24 & 25 April 2018
  • Rockhampton: 25 & 26 July 2018
  • Mt Isa: 04 & 05 September 2018
  • Ipswich: 18 & 19 September 2018

Key therapeutic frameworks for working with adults, adolescents, children and families

  • Alice Springs: 04 & 05 June 2018
  • Charters Towers:  30 & 31 August 2018
  • Cairns: 27 & 28 November 2018


Child and family assessment and intervention: Family Therapy Training

  • Toowoomba:  30 & 31 October 2018

You will find more information about each of these training events below.

Note that specific details of cost and venue will be forwarded to you upon your expression of interest to  Registration forms will also be sent to you upon enquiry of specific or all training events. 

Participants should bring good will, good humour, an inquiring mind and a desire to link and learn with others engaged in direct human services work.

Lunch, morning and afternoon teas are supplied. All workshop booklets and other materials are supplied.

Attendance certificates will be available to participants at the end of the two day training events.

Be sure to register early to secure your place.  We look forward to hearing from you.

Trauma Training: A multi-modal framework for counselling people suffering trauma



Rationale for this training

Trauma was understood through DSM-IV as the exposure of a person to a traumatic event in which the person experienced, witnessed, or was confronted with an event or events that included actual or threatened death or serious injury, or a threat to the physical integrity of oneself or others, and the person’s response involved intense fear, helplessness, or horror.  DSM 5 has deleted the subjective aspect of this definition.  However, it is accepted that trauma can result from a single experience, or an enduring or repeating event or events, which completely overwhelms the individual’s ability to cope or integrate the ideas and emotions involved with that experience.  Victims of violence, including domestic and/or family violence, sexual abuse and homicide clearly fit this classic definition of trauma. All human services personnel therefore need this theory and skills base to understand and connect with their myriad clients.

Training Objectives

At the end of this two day training, participants will:

  • Have a firm understanding of trauma symptoms, upon which to base assessments
  • Understand how trauma impacts survivors at the levels of body, emotion and cognition
  • Be aware of how attachment theory can be used as a framework for understanding processes of arousal and regulation throughout one’s life
  • Understand how the brain and body store and/or process trauma
  • Learn how the skills and techniques from Mindfulness and Acceptance and Commitment therapies (ACT) can be interwoven with CBT approaches to assist in trauma processing of memory; cognition, feeling, and physiological (body) responses
  • Be able to assess, intervene and evaluate their work through a trauma informed practice framework
  • Have a framework and skills for helping clients engage empowering, liberating and creative strategies to reclaim their lives from the oppression of abuse, violence, or/and relationship difficulties.


Key therapeutic frameworks for working with adults, adolescents and/or children

Rationale for this training

This two day training event has been designed to provide counsellors and therapists a practice overview of current models of counselling/therapeutic practice.  Together these models provide an overall structure for working with people on a number of dimensions:

  • thinking/cognitive  (through cognitive therapies)
  • action/behavioural (through behaviour therapies)
  • emotional (through expressive therapies)
  • spiritual (through mindfulness/acceptance and commitment therapy)
  • combined dimensions (including cognitive-behaviour therapy; dialectical behaviour therapy and solution focused therapy)

In this training participants will be provided a number of therapeutic practice ‘maps’ which will enable them to:

  • engage client assessments with a particular focus on the client’s developmental and life stage (child, adolescent; adult);
  • help clients establish priorities and set short, medium and long term goals (as appropriate);
  • design and implement therapeutic interventions with clients; and
  • monitor and evaluate their work with clients.

Recovery Oriented Case Management and Recording Human Services Practice 

Rationale for this training

Case management is the predominant model for the delivery of health and human services in Australia.  Case management is a framework which enables a client’s needs to be assessed holistically and through which a tailor-made program of work is developed to meet these needs in a comprehensive manner. Case management occurs when multiple programs and/or services are engaged over a specific time period to work with a client in order to enhance the client’s participation in society and the economy.  A case manager is responsible for ensuring that this happens in a coordinated, efficient and accountable manner.  Case management is designed to ensure the implementation of a no wrong door, holistic, whole-of-government and non-government seamless service delivery.  Case management is sometimes used interchangeably with care coordination. Regardless of whether or not human services personnel take on a case management role they are expected to record their work. This usually takes place through maintaining accurate and up-to-date case management plans; case notes; summary recordings; reports;  e-mails; letters and minutes of meetings.

Training Objectives

This training has been developed for new and experienced health and human services personnel, including service managers.  Australian literature, policy and case examples are used in this training to provide the following:

  • An overall framework through which to understand and articulate case management practice
  • Clear tools and templates for conducting initial, holistic assessments of client need
  • Clear tools and templates for developing case management plans
  • Practices and processes for targeting and approaching a range of potential partners in the enterprise of service delivery (this includes public and private, charitable, familial and community partnerships)
  • Roles and responsibilities of various stakeholders in the case management process with a particular focus on the roles and responsibilities of the case manger
  • Differences between case work and case management processes, practices and responsibilities
  • Issues and dilemmas that arise for clients, their families and other partners in the provision of service delivery through a case management model.

Participants will also:

  • Understand the rationale for keeping records of practice
  • Know how ensure that case notes are goal directed and outcomes focussed
  • Know how to keep accurate and pertinent case notes which have direct relevance to the agency mandate, levels of practitioner competence, and conform to state/territory and national legislative and other requirements
  • Know how to summarise reports and documents
  • Structure e-mails and utilise appropriate e-mail protocols
  • Structure and write letters
  • Structure and write minutes of meetings


Child and Family Assessment and Intervention: Family Therapy Training


This practice based workshop has been developed using the founding theories and practices of family therapy as a primary means for understanding and assessing family structure, interaction and meaning.  From this basis, workshop participants are provided the opportunity to work through possible interventions to use with their child and family clients.  Family therapy is something of a misnomer, since this framework for conceptualising and engaging practice can be used with individuals, couples, families, groups and communities.   In addition this training draws on the work of Dinkmeyer and McKay to help participants explore the goals of children and young people’s behaviour.

In this workshop participants will be introduced to four schools of family therapy:

  • Structural
  • Strategic
  • Systemic (Milan)
  • Narrative

And the 6 goals of children and young people’s behaviour

Who should attend?

This workshop is open to counsellors, social workers, psychologists, nurses, family court and community based family support program personnel, and those serving children and/or families from within large bureaucracies. It is designed for practitioners who:

  • have experience working with families, individuals, couples, children, adolescents and/or the elderly;
  • seek to enlarge their repertoire of finding creative ways to help clients free themselves from debilitating issues which keep them from embracing their life journey in more liberating ways;
  • continue to work with hard to reach clients or clients who seem ‘stuck’ in their life journey and for whom nothing seems to make a difference;
  • embrace practice methods which allow for the engagement of clients’ cognitive, behavioural and affective patterns and capacities;
  • seek to help families build a structure that enables its members to experience secure attachment
  • seek to help families respond to action and behaviour of its members with action and behaviour
  • seek to work with the family ‘story’ in order to restore equilibrium to the family /couple/individual system
  • seek to work in ways which account for the real contexts of people’s lives including their systemic interaction with others;
  • seek clear, economical practice methods which engage processes of assessment, intervention, monitoring and evaluation;
  • work in a field of practice inclusive of mental health, child protection; disability/’disability’; family support; marital/partner relationships; adolescent services; sexual assault; women’s services; drug and alcohol services;
  • seek to work from a strengths rather than a problem saturated framework of practice;
  • seek to become (re) enthused and (re) energised in their clinical/support work with clients.


  Alan Webster Consultancies can also design and deliver training programs which more directly meet the needs of your organisation and your staff.  Give us a call and we can discuss this with you


Alan Webster Consultancies